Privacy Policy
TicinoTrader.ch (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit or use our website (“Site”) and related services. By using our Site, you agree to the practices described in this Privacy Policy.
1. Data We Collect
We exclusively collect the following categories of data:
a. Information You Provide Directly
- Username: Set by the member during the signup process.
- Email Address: Provided when creating a site account or when contacting us via email, either through the site’s contact form or directly.
- Name: Only if explicitly shared by the user.
b. Information Collected Automatically
- IP Address: Logged during activity on the site.
- User Activity Log: Includes login events, page/post visits, and other interactions with the site.
c. Subscription Information
- Subscription Details: Information related to the initiation of any subscription, the expiration date, and the subscribed tier.
d. Communication Content
- Messages: Content of messages sent via email, the contact form, and the site’s forum.
e. Payment Information
All payment-related information, such as card details and billing address, is collected and stored exclusively by our payment processor, Stripe. Name and address are collected only if shared during the payment process.
2. How We Use Your Data
We use your personal data for the following purposes:
- To manage and provide access to our services.
- To track and analyze user activity for improving our site.
- To manage subscriptions, including notifications of expiration and tier management.
- To respond to inquiries and support requests.
- To comply with legal obligations.
3. Legal Basis for Processing
We process personal data based on the following legal grounds:
- Consent: When you explicitly agree to specific processing activities (e.g., sending inquiries).
- Contract: To fulfill contractual obligations (e.g., managing subscriptions).
- Legal Obligation: To comply with Swiss and international laws.
- Legitimate Interests: To improve our services and ensure site security.
4. Data Sharing and Disclosure
We may share your data with:
- Service Providers: Including hosting providers and analytics platforms.
- Legal Authorities: If required by law or to protect our legal rights.
- Payment Processor: Stripe, for processing payments. We do not have access to or store your payment details.
We do not sell your data to third parties.
5. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. For example:
- Account details: Retained until your account is deleted.
- Activity logs: Retained for a reasonable period for analytics and security purposes.
- Subscription information: Retained for the duration of the subscription and a limited period thereafter for administrative purposes.
6. Your Rights
As a user, you have the following rights:
- Access and Portability: Request access to or a copy of your personal data.
- Correction: Update or correct inaccurate data.
- Deletion: Request deletion of your personal data.
- Objection: Object to certain processing activities.
- Withdrawal of Consent: Revoke consent where processing is based on your consent.
To exercise these rights, contact us at su*****@ti**********.ch.
7. Data Security
We implement industry-standard security measures to protect your personal data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. International Data Transfers
If you access our Site from outside Switzerland, note that your data may be transferred to and processed in Switzerland or other countries where our servers or service providers are located. We ensure adequate protection for such data transfers.
9. Third-Party Links
Our Site may contain links to external websites. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before submitting data.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review this Policy regularly.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: su*****@ti**********.ch
By using our Site, you acknowledge that you have read and understood this Privacy Policy.
Last updated: January 2, 2025 at 15:13 pm